FAQS

01. How can I verify the availability?

Enter in the form on the home your check in dates (day of arrival in the city) and check out (day of departure from the city). Click on "Search". The system will show all the departments that are available for that period and you can view your photos, equipment, prices and descriptions before selecting the one that has the characteristics you need.

02. How should I proceed to book an apartment?

Once you have found the department you want to book, you can send your reservation request by clicking on the button "Book". We will receive your reservation request. The same is subject to acceptance by the owner. We will contact the owner and then write within the business 24/48hs confirming the availability of the department for dates and inviting him to reconfirm your reservation by Western Union or in person at our offices. Once we receive your confirmation, you will receive an e-mail with the address of the apartment booked, the booking details and schedule a meeting in the department for the delivery of the keys. You have 24 hours to reconfirm your reservation after the request made what becomes outdated and should recommenced booking process.

03. Do you see availabilities are updated screen?

Yes, the availabilities listed on screen are updated. The only thing that is not displayed on the screen are called "reservation process." What does this mean?
Let's say you sent your booking request Monday from 15.30hs. It may happen that an hour later, another person enters the system and ask for the same department for a period that overlaps with theirs. And two hours later another person requests the same department for another period also overlaps with theirs. In this case, as your order entered first, your order will be the first to be put on trial. We'll call the owner, confirm your dates and we will reply inviting him to reconfirm the order within 24 hours. What about the other two applications received? They are put on a waiting list for 24 hours. If you confirm within 24 hours, you answer the other two stakeholders that the department had a reservation process that has been confirmed and are sent to departments other options that are available for the requested period. If you do not confirm within 24 hours, gives effect to the following prompt on the waiting list and cancel your reservation request. For this reason, if you sent a reservation request for a department that already had a reservation request process, you may be unable to confirm your reservation because there was a process booking was confirmed. In this case you will receive an e-mail explaining that the pool in the process and inviting him to book another property available for the dates of your trip.

04. What is the usual time that I expect to receive the answer to my request?

You should receive a reply the same day or within business 24hs/48hs depending on the schedule that was sent and the number of requests that the system receives on that day.

05. What should I do if the time stated not receive any reply?

In that case, there may have been a problem with the reception or classification of your application so that it would be best to forward the request or write an e-mail notifying that your response is delayed for a representative review what has happened and contact you.

06. How much should I pay to make a reservation?

The subject property is effected by the payment of 50% of the stay + administrative expenses. For stays longer than two months, the reservation will be equivalent to 1 month of stay.

07. How do you calculate the cost of my stay?

For departments that have prices published weekly and monthly rates, costs are calculated as follows:
a) If you booked a week pays the value of one week.
b) If you booked more than a week and less than a month, you will pay 1 week prorated for the number of nights you've booked.
c) If you booked a month you pay the value of the month (note: the month is equivalent to 30 room nights).
d) If you booked more than a month, payable the month value prorated for the number of nights you've booked.

08. What expenses are included in the published rates?

Normally published prices include all department expenses: electricity, gas, expenses, taxes, water and, when specified, cable TV, local phone calls (control line) or cell phone with pre-paid card, internet and weekly cleaning for stays longer than a week. In all cases, the expenses included are published in the file for each department, please check the expenses included in the selected department. Important: The consumption of electricity and gas are included provided they do not exceed 20% of the regular consumption of the unit when it is occupied. For consumption in excess of 20% regular consumption, the difference will be charged separately and the fine, if it applied.

09. What expenses are not included in the published rates?

Not included in the rental value administrative costs for the reservation made to be added to the final cost of the stay.

10. Should I pay a security deposit to rent the apartment?

The security deposit requested varies according to length of stay and specify in detail the conditions of each unit. Unless otherwise specified, responds to the following scheme:

a) If the stay is less than or equal to two weeks: The value of 1 week stay.
b) If the stay is between 2 weeks and a month: The equivalent of two weeks of stay.
c) If the stay is one month or more: The value of 1 month stay.

11. How and when do I pay the remaining amount of stay?

At check-in and sign the relevant lease.

12. What is the minimum stay?

Most of the departments that are posted on this site can be reserved for a minimum stay of 1 week. In cases in which a fee is published daily, allowed 3 day minimum stay. In other cases allowed minimum stay of 1 month or more, in which case this specified time. Regarding maximum stay, most departments accept a maximum rental period of six months, with no renewal required by the owner for a period of six months.

13. Do the apartments have a check in and check out?

Yes, the check in is at 14.00hs and check out time is at 10:00 AM.

However, we can give the usual check in earlier or check out later. This will always depend on the availability of the apartments. For example, if a department does not have a reserve taken for the day of your check-out, there will be no problems if you want to leave the apartment in the afternoon. But if there is a guest coming to the department that day, you should leave at 10:00 am in the morning. If you want to ensure the availability of the property for a later or earlier time would have to book the space for one more day so it locks in the system and can not get reservations for that day.

14. Who will meet me at the apartment?

I receive BAHOUSE representative in day and time agreed to hand over the keys and sign the contract. It is normal that the owner also attend to receive to welcome, explain the operation of the department and made available for any assistance you may require during your stay.

15. How do you calculate the meeting time in the department?

If you arrive in the city by an international flight, normally calculates two hours of time to clear customs and reach from the international airport to the city of Buenos Aires. You will be met at the apartment two hours after the arrival time of your flight as long as it occurs within our delivery time is 10 departments to 18hrs without charge. If you will be arriving in the department outside these times, please state this situation so we can make arrangements to receive it.


This service has the following additional cost: U.S. $ 35. -
Monday to Friday from 9.30am and 6hrs to 18hrs to 24 hrs:
Saturday, Sunday and holidays 6.00hs to 24.00hs

Do not deliver between midnight and six o'clock.

16. What if my flight is delayed?

When you confirm your booking, our system will ask the flight number. This data is critical to the case of a flight delay because we can, if you are not present at the appointed time, call the airport and ask the new schedule of intended landing. With this new schedule, we calculate the two hours of time to clear customs and get to the city and we will wait on that new schedule. You should not bother to call from the airport as the airport inform us the arrival times of flights.

17. What if I lose a connection and arrived in the city at another time with another flight number?

In this case it is recommended that you try to contact us to combine a new meeting time in the department since the change of arrival flight number will not let us find out on our own.

18. What if I lose my bags or I have any other complication to reach the international airport?

As in the previous case, we will need to contact us to let us know and combine a new schedule at the apartment because we can not foresee this inconvenience.

19. What is the expected tolerance time in the department?

Our representative has orders to wait up to 30 additional minutes for any delays beyond flights, traffic in the city or any other reason that could have been small delay arrival involuntarily host department.

20. What if I get to the apartment more than 30 minutes late and could not inform about the delay?

If this occurs on a weekday business hours, we'll be waiting in our office to hand over the keys and sign the contract. If this happened on a weekday after hours (10 to 18hrs) or a holiday or weekend, you should contact the representative who was waiting.

21. Who do I turn to if I have an issue with the department?

At the department will provide phone and contact details for which appeal to any difficulty. Normally, your contact in the city will own the department or BAHOUSE representative who will assist you during your stay and can evacuate any doubt that presented itself on the operation of the property.

22. What is the cleaning service when it is included?

When including cleaning, it consists of cleaning the unit making personnel hired by the property owner. Typically, departments including housekeeping, which include a frequency of once a week, except for stays of 1 week. In these cases, cleaning supplies for the performance of the service are provided by the owner. The service does not include cleaning and change of linen laundering unless otherwise specified. If you needed more often than that included in the rent may request at the time of his arrival the owner to manage the additional service is required. In cases in which no cleaning is included usually offered the possibility that you hire him as an option.

23. Are the apartments include linen and towels?

All our apartments have sheets and towels.

24. How much Linen find at the apartment?

Departments usually have two sets of towels for each guest and two sets of sheets per bed in the unit. This way, guests can have a set while the other is in the laundry. In cases where the cleaning service includes the provision and laundering of linen, you will find the beds made and two sets of towels for each guest is expected in the unit for service personnel who will be responsible to bring additional games when attend to cleaning. Retire those in use and will replace new ones that will for the occasion.

25. How will I pay phone?

Most of the departments included in the site have any of the following telephone systems:
a) Pre-pay: a telephone line operated credits are added to the phone line. In these cases you can buy pre-paid telephone cards and included on line a certain amount of credits to use during your stay. These cards are sold in the Parlor and charged to the line by a very simple procedure.
b) Control line: a telephone line operating with a number of credits already own monthly. In these cases it is likely that you already have some credits to reach the property. Once the appropriations exhausted to continue talking, need to add more credits to the line which is made the same way as pre-paid lines.

A small portion of the departments have phone lines open local. In these cases, see the account balance at the time of his departure and telephone consumption debited made the deposit left on warranty.

26. How do I make calls to mobile phones from the rented apartment?

Your phone allows you to make local calls.

If you want to make calls to cell phones, long distance or international, must buy phone cards.

For calls to mobile phones, can be purchased at any kiosk or booth, Global Telecom calling card.

The back of this card will find the instructions for use, which is transcribed below:

· Call 0800-777-6543

· From a Telecom phone, you can dial in shorthand * 130 #.

· Dial the number of the card + the key of it.

· To make local calls: Dial the local number followed by the # key.

· To make long distance calls: Dial Area Code + Local number followed by the # key.

· To make international calls: Dial 00 + Country Code + Area Code + Local number followed by the

27. How I can do to connect to the internet from the apartment?

If you plan to travel with your laptop, you can communicate via internet through various means (telephone, cable modem, ADSL, Wi-Fi, etc..). Normally, in the publication of property clarifies the type of access offered by each particular unit. Almost all departments have a phone line with rare exceptions, please check-in department-tab you specify what type of connection is.


In the event that a telephone connection is, you can communicate to the internet via a free server and need to resort to buying phone cards for charge to your credit. Remember that local phones have a measured service is billed per minute and as the phone system in your department, it is likely that you need to charge the phone credits in order to have internet minutes on the phone. If you need an internet connection of high speed broadband, 24 hours a day, selecting the unit check in the list of equipment that has the service installed. Note that if you use an operating system other than Windows (MAC, Linux or other) is likely that you need to perform some adaptation to broadband service to work properly. In these cases, the local companies do not always provide assistance so we recommend you resolve it before your trip.

28. How to calculate the departure time based on the time of my departure flight?

If you take an international flight, you must ask the taxi 3 hours before the flight departure time.

29. Who department fire me?

I lay BAHOUSE representative or the owner of the department, in day and time agreed. At that time the deposit will be refunded, after checking the status inventarioy Ownership and you will be given the keys to the property.

30. How should I return the apartment at the time of my departure?

You will receive the unit clean, bedding and bathroom clean. You are expected to return the property in the same condition you received it, clean and wealthy, even if the rented apartment proveyera maid service. It is not necessary that you take care of the washing of the last set of sheets and towels used as it is understood that you will not have time to deal with this item. Yes you are expected to return not all games dirty sheets and towels in the cabinet.

31. What happens if I break something?

You must pay the missing or damaged furniture that will be deducted from the security deposit.

32. Should I pay any administrative fee?

Yes, you must pay 15% of the total administrative expenses contracted stay. Apply once for each contract that you made through the company. If you book the same apartment for two periods, must pay back the fees generated by each contract. For contracts of six months, the fee will be equivalent to 1 month of the selected department.